What are the shipping times for your products?
Delivery is between 3 to 7 working days.
I still have not received my order. What is taking so long?
We apologize for the delay. Some products are stored in our overseas warehouses, so shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Préaux, France. We have several warehouses, in France and abroad
Do you provide product tracking / tracking information?
Yes, ask us for your tracking number via email at the following email address: email@example.com
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org and if your damaged product photo is valid we will refund your money.
Where are you located?
We are located at ALLEE DU PETIT VERGER,76160, PREAUX in France
Do you have a refund policy?
We do our best to resolve any issues that our customers may have with their items online.
We reimburse in two cases:
1 ° In the event of non-receipt of the product (s)
2 ° If products are damaged
We do not trade.
The appeal must be made within 15 days of the date of the order.